Privacy Policy

Last updated: 06/05/2026

This Privacy Policy explains how Quality Roofing Supplies Ltd collects, uses, stores and protects your personal information when you visit our website, contact us, create an account, place an order, request a quote or otherwise interact with us.

We are committed to protecting your privacy and handling your personal information fairly, lawfully and transparently in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where relevant, the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

This website is operated by Quality Roofing Supplies Ltd.

Business name: Quality Roofing Supplies Ltd
Website: www.qualityroofingsuppliesltd.co.uk
Email: enquiries@qualityroofingsuppliesltd.co.uk

For the purposes of UK data protection law, Quality Roofing Supplies Ltd is the “data controller” for the personal information we collect and use through this website. This means we are responsible for deciding how and why your personal information is processed.

2. The Personal Information We Collect

We may collect and process the following types of personal information:

  • Identity information, such as your name, business name, username or account details.
  • Contact information, such as your billing address, delivery address, email address and telephone number.
  • Order information, such as the products you purchase, quantities, order value, delivery method, order notes and order history.
  • Payment information, such as payment status, transaction reference and payment method. We do not store your full card details on our website.
  • Account information, such as your login details, saved addresses and previous orders if you create an account.
  • Enquiry information, such as messages sent through our contact forms, quote requests, product enquiries, email correspondence and telephone enquiries.
  • Technical information, such as your IP address, browser type, device type, operating system, referring website, pages viewed, time spent on the website and website interaction data.
  • Marketing information, such as your communication preferences and whether you have opted in to receive marketing emails.
  • Review or feedback information, such as product reviews, service feedback or testimonials you choose to provide.

We only collect personal information that is necessary for the purposes described in this Privacy Policy.

3. How We Collect Your Personal Information

We may collect your personal information in the following ways:

  • When you place an order through our website.
  • When you create a customer account.
  • When you contact us by phone, email, contact form or live chat, where available.
  • When you request a quote or ask for help choosing products.
  • When you subscribe to our mailing list or agree to receive marketing updates.
  • When you leave a product review or provide feedback.
  • When you browse or interact with our website through cookies and similar technologies.
  • When payment providers, courier services or other service providers send us information needed to process your order.

4. How We Use Your Personal Information

We use your personal information for the following purposes:

  • To process and fulfil your orders.
  • To take payment and manage payment confirmations, refunds or failed payments.
  • To arrange delivery of products to your chosen address.
  • To provide order updates, invoices, delivery notifications and customer support.
  • To respond to your enquiries, quote requests or product questions.
  • To create and manage your customer account.
  • To maintain accurate business, accounting and tax records.
  • To improve our website, product range, customer service and user experience.
  • To detect, prevent and investigate fraud, misuse of our website or unauthorised transactions.
  • To send marketing emails where you have given consent or where we are otherwise permitted by law to do so.
  • To comply with legal obligations and respond to lawful requests from regulators, courts or authorities.

5. Our Lawful Bases for Using Your Information

Under UK data protection law, we must have a lawful basis for processing your personal information. Depending on the circumstances, we may rely on one or more of the following lawful bases:

  • Contract: We process your information where it is necessary to fulfil a contract with you, such as processing your order, taking payment, arranging delivery and providing customer support.
  • Legal obligation: We process certain information where we are required to do so by law, such as keeping accounting, tax and transaction records.
  • Legitimate interests: We process information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms. This may include improving our website, preventing fraud, handling enquiries, managing customer relationships and maintaining website security.
  • Consent: We rely on consent where you have specifically agreed to something, such as receiving certain marketing emails or allowing non-essential cookies.

6. Orders, Payments and Delivery

When you place an order, we collect the information needed to process the order, accept payment, provide confirmation, arrange delivery and deal with any related customer service issues.

Payment processing is handled by third-party payment providers such as [insert payment providers, for example Stripe, PayPal, Worldpay, Square or your merchant provider]. We do not store your full payment card number or security code on our website. Payment providers process your payment information in accordance with their own privacy policies and security standards.

We may share your name, delivery address, telephone number, email address and order details with courier, delivery or fulfilment providers where this is necessary to deliver your order or provide tracking updates.

7. Customer Accounts

If you create an account on our website, we will store the information needed to manage that account, including your name, email address, billing address, delivery address and order history.

You are responsible for keeping your account login details confidential. If you believe your account has been accessed without permission, please contact us as soon as possible.

8. Contact Forms and Enquiries

If you contact us through a form, by email, telephone or another communication method, we will use the information you provide to respond to your enquiry and provide the information or support you requested.

We may keep a record of enquiries and correspondence so that we can manage customer service, follow up on previous conversations, resolve disputes and improve our service.

9. Marketing Communications

We may send you marketing emails about our products, offers, services or business updates where you have opted in to receive them, or where we are otherwise permitted to contact you under applicable law.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

We will not sell your personal information to third parties for their own marketing purposes.

10. Cookies and Similar Technologies

Our website uses cookies and similar technologies to help the website function properly, improve performance, understand how visitors use the site and support certain features such as shopping baskets, checkout, account login and analytics.

Cookies are small text files placed on your device when you visit a website. Some cookies are essential for the website to work. Others are optional and may require your consent.

We may use the following types of cookies:

  • Essential cookies: Required for core website functions such as basket, checkout, account login, security and page navigation.
  • Performance and analytics cookies: Used to understand how visitors use our website and help us improve it.
  • Functionality cookies: Used to remember choices you make, such as preferences or saved details.
  • Marketing cookies: Used to support advertising, remarketing or measuring the effectiveness of campaigns, where applicable.

The ICO states that websites must tell users if cookies are set, explain what they do and why, and obtain consent for non-essential cookies. Essential cookies needed to provide a service requested by the user, such as remembering items in a shopping basket, may be exempt from consent requirements.

You can manage cookies through your browser settings. Where our website uses a cookie consent banner or cookie settings tool, you can use it to accept, reject or manage non-essential cookies.

11. Analytics and Website Improvement

We may use analytics tools such as [insert analytics tools, for example Google Analytics, Google Search Console, Microsoft Clarity or similar] to understand how visitors use our website.

These tools may collect information such as pages visited, time spent on the website, device type, browser type, approximate location and referral source. This helps us improve website performance, product information, navigation and customer experience.

Where analytics cookies are not essential, we will only use them where we have a lawful basis to do so and, where required, your consent.

12. Who We Share Your Information With

We may share your personal information with trusted third parties where necessary for the purposes described in this Privacy Policy. These may include:

  • Payment processors and merchant service providers.
  • Courier, shipping and fulfilment providers.
  • Website hosting providers and technical support providers.
  • Email service providers and communication platforms.
  • Accounting, bookkeeping and professional advisory providers.
  • Fraud prevention, security and compliance providers.
  • Analytics and website performance providers.
  • Regulators, law enforcement agencies, courts, HMRC or other authorities where required by law.

We only share personal information where necessary and only with organisations that are expected to handle it securely and lawfully.

13. International Transfers

Some of our service providers may process personal information outside the United Kingdom. Where this happens, we will take steps to ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law.

These safeguards may include adequacy regulations, standard contractual clauses, international data transfer agreements or other lawful transfer mechanisms.

14. How Long We Keep Your Information

We will only keep your personal information for as long as necessary for the purposes for which it was collected, including to fulfil orders, provide customer service, meet legal obligations, resolve disputes and maintain business records.

As a general guide:

  • Order and transaction records may be kept for up to 6 years for accounting, tax and legal record-keeping purposes.
  • Customer account information may be kept while your account remains active and for a reasonable period afterwards.
  • Contact form enquiries and customer service correspondence may be kept for as long as needed to manage the enquiry and for a reasonable period afterwards.
  • Marketing consent records may be kept for as long as we continue to send marketing and for a reasonable period afterwards to evidence consent or unsubscribe status.
  • Website analytics data may be kept according to the retention settings of the analytics tools we use.

If we do not have a specific retention period, we will decide how long to keep information based on the type of data, the purpose it was collected for, legal requirements, business needs and the risk involved.

15. How We Protect Your Information

We take appropriate technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

These measures may include secure website hosting, SSL encryption, password protection, access controls, security updates, malware monitoring, firewall protection, restricted admin access and careful selection of third-party service providers.

No website or online system can be guaranteed to be completely secure. However, we take reasonable steps to protect your personal information and keep our systems secure.

16. Your Data Protection Rights

Under UK data protection law, you have rights in relation to your personal information. These may include:

  • The right to be informed about how we collect and use your personal information.
  • The right of access to request a copy of the personal information we hold about you.
  • The right to rectification if your personal information is inaccurate or incomplete.
  • The right to erasure in certain circumstances.
  • The right to restrict processing in certain circumstances.
  • The right to object to certain types of processing, including direct marketing.
  • The right to data portability in certain circumstances.
  • The right to withdraw consent where we rely on consent as our lawful basis.

The rights available to you may depend on the lawful basis we rely on and the specific circumstances of the processing.

To exercise any of your rights, please contact us using the details in this Privacy Policy. We may need to verify your identity before responding to your request.

17. Complaints

If you have any concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection matters.

Information Commissioner’s Office
Website: https://ico.org.uk/
Telephone: 0303 123 1113

18. Third-Party Links

Our website may contain links to third-party websites, services or platforms. We are not responsible for the privacy practices, content or security of those third-party websites.

We recommend that you read the privacy policies of any third-party websites you visit.

19. Children’s Privacy

Our website is intended for adults and businesses purchasing roofing supplies. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it where required.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements or how we use personal information.

The latest version will always be published on this page. Please check this page occasionally to ensure you are happy with any updates.

21. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Quality Roofing Supplies Ltd
Email: enquiries@qualityroofingsuppliesltd.co.uk